Effective date: 2025-09-14
Where we ship
• We ship to addresses within the United States. For other destinations, please contact us before ordering.
Processing time
• Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Peak times may add 1–2 business days.
Transit time & carriers
• Contiguous U.S.: typically 3–8 business days via USPS/UPS/FedEx.
• Alaska, Hawaii, APO/FPO: delivery times may be longer.
Shipping fees
• Shown at checkout and based on destination, weight, and service level. Any free-shipping promotions will be clearly labeled.
Tracking
• A tracking link will be emailed when your order ships; activation may take up to 24 hours.
Address accuracy & failed delivery
• Please confirm your address before submitting your order. We are not responsible for delays or losses caused by incorrect/incomplete addresses. Returned parcels can be reshipped after payment of the reship fee.
Damaged or lost in transit
• Report within 7 days of delivery (or expected delivery) with photos and your order number. We’ll file a claim and arrange a replacement or refund as appropriate.
Order changes & cancellations
• Possible before shipment only. After dispatch, please refer to the Refund Policy.