Effective date: 2025-09-14
Return window
• You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging with all inserts.
Non-returnable items
• Final-sale/clearance items (if marked)
• Personalized/custom items (if any)
• Items showing wear, misuse, or missing parts not due to our error
How to start a return (RMA)
- Email info@healthysushi.shop with your order number and reason for return to obtain an RMA.
- Use a trackable service to ship the item back. Unless the return is due to our error, return shipping is the customer’s responsibility.
- After inspection, approved refunds are issued to the original payment method within 5–10 business days (bank timing may vary).
Exchanges
• For a different size/variant, place a new order and return the original item for a refund.
Damaged, defective, or incorrect
• Contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund and cover necessary return shipping where applicable.
Refund exceptions
• Original shipping fees are non-refundable unless the return is due to our error. Returns that do not meet policy conditions may be refused.
SHIPPING POLICY
Effective date: 2025-09-14
Where we ship
• We ship to addresses within the United States. For other destinations, please contact us before ordering.
Processing time
• Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Peak times may add 1–2 business days.
Transit time & carriers
• Contiguous U.S.: typically 3–8 business days via USPS/UPS/FedEx.
• Alaska, Hawaii, APO/FPO: delivery times may be longer.
Shipping fees
• Shown at checkout and based on destination, weight, and service level. Any free-shipping promotions will be clearly labeled.
Tracking
• A tracking link will be emailed when your order ships; activation may take up to 24 hours.
Address accuracy & failed delivery
• Please confirm your address before submitting your order. We are not responsible for delays or losses caused by incorrect/incomplete addresses. Returned parcels can be reshipped after payment of the reship fee.
Damaged or lost in transit
• Report within 7 days of delivery (or expected delivery) with photos and your order number. We’ll file a claim and arrange a replacement or refund as appropriate.
Order changes & cancellations
• Possible before shipment only. After dispatch, please refer to the Refund Policy.